1. Introduction

Branded.Chat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

IMPORTANT: While we implement security measures, no system is 100% secure. You use our service at your own risk and should carefully consider what information you upload.

2. Information We Collect

Personal Information

Email address and name when you create an account
Payment information (processed securely through Stripe)
Company information and team member details

Usage Information

Messages and conversations with AI assistants
Documents and files you upload
Usage analytics and service interactions
IP addresses and device information

3. How We Use Your Information

We use your information to:

Provide and maintain our AI chatbot service
Process your uploaded documents to train custom AI assistants
Send service-related communications and support
Analyze usage patterns to improve our service
Comply with legal obligations

4. Data Sharing and Third Parties

AI Model Providers: Your conversations and uploaded documents may be processed by third-party AI providers (such as OpenAI) to generate responses. We choose providers with strong privacy commitments.

Service Providers: We use trusted third-party services for:

Payment processing (Stripe)
Cloud hosting and storage
Analytics and monitoring
Email communications

Important: Your data is never used to train AI models for other customers, but it may be processed by our AI providers to generate responses for your specific use.

5. Data Security

We implement industry-standard security measures including:

End-to-end encryption for data transmission
Encrypted storage of your data
Regular security audits and updates
Access controls and authentication
GDPR and SOC 2 compliance standards

DISCLAIMER: Despite our security measures, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Responsibilities

IMPORTANT: You are responsible for:

Only uploading data you have the right to use
Not uploading highly sensitive or confidential information without proper authorization
Ensuring compliance with your organization's data policies
Understanding that AI responses may not always be accurate
Maintaining backups of important data

We strongly recommend against uploading: Personal identification numbers, financial data, medical records, legal documents, or other highly sensitive information unless absolutely necessary and properly authorized.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you cancel your account:

Your data will be deleted within 30 days
Some data may be retained for legal or security purposes
Backups may contain your data for up to 90 days

8. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your data (subject to legal requirements)
Export your data
Restrict processing of your data
Object to data processing

To exercise these rights, contact us at [email protected].

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

10. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your login session
Remember your preferences
Analyze usage patterns (Google Analytics)
Improve our service performance

11. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Website: https://branded.chat